Customer Service The cornerstone of ESL is our commitment to our customers. ESL, means Excellent Service Leader. There is no replacement for responsive, courteous, and efficient customers service. ESL knows this. From the initial greeting, through shipping and tracking orders, our customers can be sure of our attention to even the smallest details. You will get the right product to the right specs, shipped on-time, and at the agreed-upon price. It is the policy of ESL Bearing to provide product knowledge, application and engineering expertise, quality control, consistent and courteous customer service and cost-efficient, high-quality products We follow up on our customers' feedback and suggestion after deliveries, and improve services according to our customers' comments. Our customers deserve no less. Research and Development R&D activities focus on the design of new products to meet existing market demands. We also attach great importance to analyzing customer's design before production, solving problems in production and developing new products for improvement. 1. Computerized designs of new products, especially non-standard bearing, are released according to the customer's requirements. 2. The Manufacturing Department suppliers the samples for customers' confirmation. 3. Mass production is carried our if the samples are approved by customers. 4. Necessary amendments are made according to the customers' feedback. Then samples are improved again for their confirmation. Export/Import Processing Support Quotas (Free of charge for samples less than 100 pcs) Quality inspection (by ESL and the government CCIB) Insurance Shipping Handling/processing of export documentation Other services according to your needs
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